Refund Policy

At MT STYLE, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Be accompanied by proof of purchase.

To request a return, please contact us at hello@mtstyle.com.au before sending your item back.

Once your return request is approved, we'll provide instructions on how to return your order. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery at hello@mtstyle.com.au so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Final Sale items

• Gift Cards

• Personalized or custom-made products

• Earrings and selected accessories for hygiene reasons

If you're unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size or style, simply return your original item (if eligible) and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

hello@mtstyle.com.au